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I opened a CD a year ago by transferring money online from my bank to GMAC which is now ally. My CD matured and I closed my account at $5,142. I waited over a week for the check to arrive and called them asking where it is. They said it was mailed on the march 26th. It's now April 3rd, 8 days for it to arrive in the mail. When I called they asked me if I wanted to stop payment or wait. I was livid when they said there would be a charge for a stop payment. I'm yelling at her by this point. I can send them money safely online, and they have no way of sending it back online, only through the mail. I cannot believe this, i really cannot. I think this is a scam. By an FDIC insured bank. They close my account, cut me a check, then shrug their shoulders. When I demanded to speak with the manager, I got a giggling lady who was more concerned with asking me how my Easter was going to be than to help me out. I got no help from here. No suggestions. She just said the "resolution team would call me". I think she thought the whole thing was funny. Now I think I'm getting the run around. I don't know what the hell to do. I'm so mad I cannot see straight.
Well, my check came today. It took a long time, but it did arrive. I sort of feel bad for yelling at them, but it's not all my fault. They should communicate when the check is being mailed, and also have an online transfer like all banks have these days. Just for the record ALLY did come through on the principle/interest they owed me. However their customer service can use some improvement.
Corey I would not panic yet. They probably use a secure pail site and could take an extra day or two. I would be concerned if it did not arrive by Tuesday. Did you check the address that it was mailed to? If it is lost, contact their Customer Dispute section. You will not have to pay for the Stop Payment.... but, the re-issuance is a regulated transaction... and a replacement will not be forthcoming. It would be much better if the check arrives late rather than lost! If you decide to place the stop, and it does arrive, you can remove the stop... but, wait a few days before cashing it in. It takes time to both place and remove the stop. Again, better o wait! Good Luck Soccerref
Isn't Ally Bank the one who runs commercials using little kids and talking about how kids know what is right and wrong and how it's YOUR money blah blah? pennsylvania boy LOL I would be pissed also. They should have sent this check either certified or via Fed Ex or something so that it could be traced. I would demand that THEY eat the stop payment on the check as it is not your fault it hasn't arrived.
That is horrible.... Make sure to pick "Best Answer" to a longwinded and sympathetic Answer. Then Google "Ally Bank" and watch your Question and Best Answer pop up. Now think how much damage this testimonial to their horrible customer service will do to them. Make sure to e-mail the link to your Question to Ally Bank... they deserve to see what happens in this day and age when your customer service is not up to par. We retaliate and put in on the internet...